After you have ordered : FAQ

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After you have ordered : FAQ
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What happens when you have ordered an account to be opened by mail? Here are some frequently asked questions:

Just after you have ordered

What happens now?
I have received several confirmation messages. Will my application be processed several times?
When will I receive the opening documents?
What do you mean by opening documents?
When will my account be opened?
Is {2432-32KUHKJ-... my account number?
I want to cancel my application.
How can I pay you?
I sent payment of the set-up fee today. What happens now?
Did you already charge my credit card?
I'm in a hurry. Can I transfer funds immediately?
Can I transfer funds into your account until my account is opened?
Can you open my account now - I'll send you the paperwork later?

When you receive the opening documents

What do you mean by "utility bill"?
You mispelled my name on the application form
I live with my parents and the utility bill is in their name. What should I do?
What documents do you need regarding the economic origin of the funds and why?
My documents are in chinese/russian/hebrew etc... Are they any good to you?
I wanted to open my account by mail. Can I still open it in person?
Why do you need all these documents to open my account?
What is an apostille?
How can I make sure that I completed correctly all the documents before returning them to you?
I ordered an account by mail. How can I come and open it in person?

After you return us the opening documents

What happens now?
Will you notify me when you receive my documents back?
When will my account be opened?

After the account is opened

What happens now?
When will I receive my account number?
When will I receive my credit card?
With whom do I deal from now on?
Will I receive a confirmation from the bank that my account has been opened?
Can I upgrade to another account later?

The information contained in this website is not meant to substitute qualified legal advice given by a specialist knowing your particular situation. We can accept no responsibility for the consequences of decisions made following information found on this website. Micheloud & Cie is not a bank and neither sollicits nor accepts deposits. Currency conversion and interest rates provided on this website are listed for informational purpose only and may not be up-to-date. More >>

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